You could be the proud owner of a business or you could be a homeowner that has recently acquired a new residence and wants to change the locations for the telecom services. In both cases, there are some steps that you will need to take to make sure that you’re not left without internet or phone services at the new location.
For a business, this is extremely important, because this is what keeps the activity going – you use the computers and the internet for keeping in touch with clients and with vendors, for updating the website, for answering emails and even for managing the customer service that you have.
Either way, as a business owner or a home owner, these services are very important because they allow you to have a natural flow of activity, be it domestic or from the business area.
Let’s see what you have to do to move every telecom service that you have from your old to your new location.
Notify the Provider
First of all, you need to notify the provider of the telecommunication services. You certainly have a contract with them so if you check it out, you will see that this is one of the clauses – notifying them should take place with at least one month in advance before actually moving.
Once you’ve found the new location, you need to tell them where you will move, so that they could tell you in turn if they can still provide the services there or if you need to look for another provider.
Another reason for letting them know is that you still have to pay for the month that you use. A business needs the phone and internet services, and without them the activity could drop or you could lose it. That makes it very important in terms of being fair to the provider, as they could cut out the services if you don’t notify them in time.
Moving the furniture and the rest of the office supplies could be easy – there are specialized companies that could help you out with this, as long as you have them already packed. The same goes if you move house. However, for the IT equipment that comes from the telecommunication company, you can’t move it by yourself.
The equipment is actually in your custody, but you are not the owner of it, and that means that the telecommunication company needs to change its location. If you’ve notified them in time, they will come and move the equipment or they will make sure that a new equipment is already set at the new location when you get there.
Don’t forget that you’ll have to sign an additional act for the telecommunication services that you have from them, because you will be billed at a new address. Check out the contract to be accurate and read even the fine printing that usually is set at the end of a page. It could contain important clauses that you might not agree with. In rest, all should be functioning as it was promised by the telecom company.
It’s become a necessity now to choose the right communication channels that can support the objective that your business has or the ones that you are trying to achieve.
If people get used to something, they rarely let it go and they usually consider change to be a bad habit. That’s what makes people make mistakes and never recover from them, especially in the business area, which is extremely sensitive to these changes.
We’re not talking about the type of coffee that you drink in the morning or the news sites that you read – we’re talking about the communication means that can really make a difference in the business area.
Selecting the best communication channel could be hard, especially because you want find the one that encourages and promotes a certain outcome or behavior. You’ll need to consider what unusual channels are best to be used for reaching the remote employees or different employee audience. Employees can receive a lot of pressure with feedback and complaints from customers through their own customer support channel. This is why most companies have hidden contact information for certain office departments to avoid receiving too much phone calls.
Using more popular channels is the key to reaching a specific audience. For this, you’ll need to make your research on the current stakeholders’ behavior in newer channels, like the social media – for example, what channels are they using and which prove to be the most influential.
Experimenting with new channels before you determine if they are effective or not is important, because this will prevent you from using the frequently if they’re not appropriate. Measuring the use of them is also an important element.
Once you know all these things, you can select a channel mix that works best for achieving your target audience and your objective for the message.
The Channel Types
The central communication channel, is a “one to many” channel, and you can consider here the press release, the email the memo or the intranet post. It’s scalable and it can reach multiple stakeholders.
The leader presentation is also a “one to many”, like the media interview, the press conference, the town halls or the CEO video/blogs. It’s a good way for addressing issues and it can be a highly credible source of information.
The manager cascade is a “one to few” type of channel, and it’s used for communication in team meetings and emails. It works as a trusted source and it’s considered to be more personal.
The Manager dialogue is interactive, and it’s used for group discussions. This channel helps resolving issues and drives behavioural changes.
The mobile and social media updates is a “one to many” type of channel, and you can note here the company blogs, the intranet, the twitter account, the SMS or the company Facebook page. It allows for ease of access to information and it gives off a tracking sentiment.
The social media participation is an interactive channel, used in discussion forums, blogs, or Twitter. It helps in building engagement and gives a human face to the company.
The enabling advocates is a “many to many” channel and it’s used by employees, suppliers and customers. It’s a channel used for trusted sources, it has high resonance and also high stickiness.
What do you think about when you hear about telecom and IT solutions? It may have a fancy name, but it’s something that everyone uses at one level or another. We’re talking here about the devices that you use – computer, laptops and other equipment connected to these, along with the services that allow you to have a good activity – internet and telephone services.
We are also considering here the mobile options that you have, because that’s definitely something to pay attention to. More and more people are running their businesses and operating part of their activities with the help of mobile devices, mainly smart phones that have now the capacity to sustain a wide range of applications similar to a laptop or a computer.
That’s why it’s so essential to choose your telecom and IT solutions properly, no matter if you do it for home, for your business or for both of them. Let’s see how you can make an easy choice knowing some insights.
The budget is an essential part that determines what you can buy based on the money that you have. If you think about buying a computer for your personal use, you might want to consider buying actually a laptop – this will allow you to move freely and you could take it with you wherever you go.
The computer is better used for business activities, so if you want to set up a business, take into consideration how many personal computers you will need, along with the rest of the equipment – printer, scanner, fax, phone, etc.
If you plan to use your laptop for working on it, you might want to consider getting something better. There are plenty of available options on the market, and you’ll want to get one that doesn’t crack too soon. The same goes for when you want to get starting your own business – the computers should be up to date and the models should be recent, so that they could sustain a good operating system along with other applications that you know you will need for working on them.
If you’re not good at choosing something on your own, you might want to ask an IT company to help you out with this. You’ll have to tell them why you need the computer – for working on it, for school, for running special programs (like payroll software or accountability software) and so on. They will tell you what are the minimal requirements that a computer needs to have in terms of software and hardware, and you could make a choice then, based on your budget, of course. Don’t throw money out on the window and buy the best computer that you can find on the market – it’s not necessary as in two years the prices will go down and you’ll realize that you’ve spent too much.
For any solution that you choose, make sure you get access to a customer service from the company that provided you with what you have. For both the computer or mobile device and also the telecom solution that you have, there should be a customer service where you could call in case you have a situation.